Last updated: 27 September 2026
These terms apply to internet services provided by Ultranet Communication Pvt. Ltd. ("Ultranet", "we", "us") in Banepa and surrounding areas of Kavre, Nepal, and to the use of this website. By requesting or using our service, you agree to them. Your signed service agreement, if you have one, takes priority where it differs.
1. Service availability
We can only connect addresses inside our coverage area where installation is technically possible. We confirm this before installation. Plan speeds are the maximum speeds of the connection. Actual speeds can be lower depending on your devices, Wi-Fi signal, the number of people using the connection and the websites you visit.
2. Installation
After your request is confirmed, we agree an installation time with you. Installation usually happens within 1 to 3 business days. Please make sure an adult is present and that our team can safely reach the places where cables and equipment need to go.
3. Plans, prices and payment
Prices are those shown on our Plans page or in the quote we give you. Payment is due in advance for each billing period. If we change a plan's price or features, we will tell you before the change applies to you. Service can be paused if payment is overdue.
4. Acceptable use
You must not use the service for anything illegal under the laws of Nepal, to attack or disrupt other networks, to send spam, or to resell or share the connection outside your premises without our written agreement. We may suspend service that is being used in these ways.
5. Equipment
Please take reasonable care of the router and other equipment we install, and do not move or modify our cabling. Ownership of equipment and any charges for damage or loss are as set out in your service agreement.
6. Support and outages
You can report problems by phone on 011-662729 or 011-662377, or by email to info@ultranet.com.np. We work to restore service as quickly as we can. We are not responsible for interruptions caused by events outside our reasonable control, such as power cuts, natural disasters, or damage to cables by third parties.
7. Ending the service
You can ask to end your service at any time by contacting us. We may end or suspend service for unpaid charges or a serious breach of these terms, and will tell you why.
8. Liability
To the extent allowed by law, we are not liable for indirect losses, such as lost business or lost data, arising from use of or interruptions to the service.
9. Governing law
These terms are governed by the laws of Nepal.
10. Contact
Ultranet Communication Pvt. Ltd., Banepa, Kavre, Nepal. Phone: 011-662729, 011-662377. Email: info@ultranet.com.np. Office hours: Sunday to Friday, 9 AM to 6 PM.