011-662729 · 011-662377 info@ultranet.com.np
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Frequently Asked Questions

Find answers to common questions about our services

general

We currently serve Banepa, Dhulikhel, and Panauti in Kavre district, as well as parts of Sindhupalchowk, Dolakha, and Ramechap. Visit our Coverage page or contact us to check your specific location.

Our team typically completes installation within 1-3 business days after your service request is confirmed. We will coordinate with you for a convenient time.

plans

Yes! All our home and business plans include truly unlimited data with no throttling, no fair use policy caps, and no hidden charges.

No. We provide a high-quality router with all our plans. The router is included in your plan — there are no extra charges.

support

You can call us at 011-662729 or 011-662377, or email info@ultranet.com.np. Our support team is available Sunday through Friday, 9 AM to 6 PM.