Last updated: 27 September 2026
This policy explains what personal information Ultranet Communication Pvt. Ltd. ("Ultranet", "we", "us") collects through this website and when providing internet service, how we use it, and the choices you have.
1. Information we collect
When you contact us or request a connection: your name, phone number, email address, address, the plan you are interested in, and your message.
When you use our chat assistant: the messages you type into the chat.
When you are our customer: the details needed to install, bill and support your connection.
Automatically: basic technical information such as your IP address and browser type in our server logs, and cookies the website needs to work (for example, to keep forms secure).
2. How we use it
We use your information to reply to your enquiry, check coverage at your address, install and support your connection, send bills and service notices, and keep our website and network secure. We do not sell your personal information.
3. Chat assistant
Our chat assistant uses an artificial intelligence service to write its replies. Messages you type in the chat are sent to that service provider for this purpose. Please do not share passwords, payment card numbers or other sensitive details in the chat. For account or billing matters, call or email us.
4. Who we share it with
We share information only with service providers who help us run our website and services (such as hosting and the chat assistant), and with authorities when the law of Nepal requires it.
5. How long we keep it
We keep enquiry details for as long as needed to respond and follow up, and customer records for as long as you are a customer and afterwards as required by law.
6. Your choices
You can ask us to show you the personal information we hold about you, correct it, or delete it where we are not required to keep it. Contact us using the details below.
7. Security
We use reasonable technical and organisational measures to protect your information. No system is completely secure, so please contact us straight away if you think your information has been misused.
8. Changes to this policy
If we change this policy, we will update the date at the top of this page.
9. Contact
Ultranet Communication Pvt. Ltd., Banepa, Kavre, Nepal. Phone: 011-662729, 011-662377. Email: info@ultranet.com.np.